gbajee Privacy Policy
This document covers how we collect your personal information, why we use it, and how we keep it secure.
This Privacy Policy ("Policy") applies to all users of the gbajee platform. By using the gbajee website and related services, you are considered to have accepted the terms of this Policy. Reading this Policy together with our Terms and Conditions will give you a complete picture of the legal framework.
1 Introduction and Scope of Policy
gbajee places the highest importance on the privacy of its users' personal information. This Policy clearly describes what types of information we collect, what purposes it is used for, when it may be shared with third parties, and what steps we take to keep your information secure.
This Policy applies to all products and services provided through the gbajee website and mobile application. If you do not agree with any term of this Policy, please do not use our services.
2 Information We Collect
gbajee collects user information in several ways. This information falls into two main categories:
2.1 Information Provided Directly
When you register on gbajee, verify your account, or contact customer support, you may be asked to provide the following:
- Full name, date of birth, and nationality
- Mobile number and email address
- Banking details and payment method information (bKash, Nagad, Rocket, bank transfer)
- National ID card or passport details (for identity verification)
- Address and residential information
2.2 Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP address, browser type and version
- Device type, operating system, and screen resolution
- Pages visited, session duration, and navigation patterns
- Information collected through cookies and similar tracking technologies
- Login time, logout time, and session data
2.3 Transaction Information
Details of every transaction are recorded to process deposits, withdrawals, and betting activity. This includes the transaction date, amount, payment method used, and outcome.
3 Purposes of Using Information
gbajee uses the information collected for the following purposes:
- Account management: Completing registration, verifying identity, and keeping accounts secure.
- Payment processing: Completing deposit and withdrawal transactions and preventing fraud.
- Customer support: Resolving issues, responding to enquiries, and assisting users.
- Service improvement: Analysing user experience to improve the platform.
- Legal compliance: Meeting applicable laws and regulations, and preventing fraud and money laundering.
- Communication: Sending important updates, security notices, and service changes.
- Responsible gaming: Monitoring user activity to identify signs of problematic behaviour and providing support.
4 Information Sharing Policy
gbajee never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
The minimum necessary information may be shared with selected third parties to assist with payment processing, identity verification, technology infrastructure, and customer support. These partners operate under strict confidentiality agreements and may only use the information for the specified purpose.
4.2 Legal Obligations
Information may be disclosed where required to comply with a court order, a lawful request from a government authority, or applicable law. In all such disclosures, the principle of sharing only the minimum necessary information is followed.
4.3 Fraud and Abuse Prevention
If suspicious transactions or account activity are detected, relevant information may be shared with the appropriate authorities for investigation purposes.
5 Data Security Measures
gbajee uses industry-standard security technologies and practices to protect user information:
Encryption and Communication Security
All data transmitted through the website and application is protected by SSL (Secure Socket Layer) encryption. Additional encryption layers are used when storing sensitive financial information.
Access Control
Only authorised staff may view user information, and only for specific reasons. All access is logged and regularly audited.
Regular Security Reviews
Regular penetration tests and security audits are conducted to identify system vulnerabilities. When new threats are detected, action is taken promptly.
6 Cookies Policy
Cookies and similar technologies are used on the gbajee website. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: Used to remember your preferences and settings.
- Analytics cookies: Used to collect website usage statistics, which helps improve the service.
You can control cookies through your browser settings, but disabling essential cookies may cause some services to not work properly.
7 Data Retention Period
gbajee does not retain user information for longer than necessary. The following factors are considered when determining the retention period:
- The duration the account remains active — some information is retained for a set period even after the account is closed.
- Financial transaction records are kept for the period required by applicable law.
- Customer support communication records are kept for a set period as needed for issue resolution.
- Information related to a legal claim or dispute may be retained until that matter is resolved.
8 User Rights
Every user of the gbajee platform has the following rights regarding their own personal information:
8.1 Right to Access
You may request at any time to know what information gbajee holds about you and for what purpose it is being used.
8.2 Right to Rectification
If any information in your profile is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, this request may not be fulfilled where there are legal obligations or an ongoing investigation.
8.4 Right to Object
You may object to your information being used for marketing or profiling purposes. In that case we will stop the relevant activity, unless it is necessary to continue for legal reasons.
To exercise these rights or to find out more, please contact us. If you want to learn more about responsible gaming, that page also contains guidance on data protection matters.
9 Protection of Minors' Information
The minimum age to participate on gbajee is 21. We do not knowingly or intentionally collect information from minors. If a minor opens an account by providing a false age at registration and this is later identified during the verification process, that account will be closed immediately and the information collected will be deleted.
10 International Data Transfers
For certain technical services, data may be processed on servers outside Bangladesh. In such cases we ensure that adequate data protection measures are in place in the destination country and that our service provider partners follow the same standard of privacy protection.
11 Changes to This Policy
gbajee reserves the right to update this Privacy Policy as needed. If any significant changes are made, users will be notified by email or through the platform. The date of the change will always be shown at the top of this page. Continued use of the platform after a change means you have accepted the updated policy. For more information you can visit our about us and how we operate page.
12 Contact
If you have any questions, objections, or requests regarding this Privacy Policy, please contact us through the following:
For general questions you can visit our Frequently Asked Questions (FAQ) section, where many questions are already answered.